Returns Policy
At Everest Paints, we prioritize customer satisfaction and offer high-quality products. However, we understand that there may be instances where the product received does not meet your expectations. Please find below our returns policy outlined to ensure a seamless and hassle-free process:
1. Eligibility for Returns:
- You may return unopened and unused products within 14 days of receipt.
- The item must be in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items:
- Custom-tinted and sale items are non-returnable and non-refundable.
- Items that have been used or opened are not eligible for return.
3. Return Process:
- To initiate a return, please email us at contact@everestpaints.com with your order number, details of the item you would like to return, and the reason for the return.
- Upon receiving your request, we will provide you with a Returns Authorization Number and instructions on how to return the item.
4. Shipping Returns:
- You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.
- It's advisable to use a trackable shipping service or purchasing shipping insurance for returning items of significant value.
5. Refunds:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
6. Exchanges:
- We only replace items if they are defective or damaged during transit.
- To request an exchange, please email us at contact@everestpaints.com.
7. Late or Missing Refunds:
- If you haven’t received a refund yet, check your bank account again, contact your credit card company, and then your bank. It may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at contact@everestpaints.com.
8. Contact:
- For any further inquiries regarding our returns policy or if you need assistance with a return, please email us at contact@everestpaints.com.
Thank you for choosing Everest Paints!