Delivery Policy
At Everest Paints, our aim is to offer a smooth and hassle-free shopping experience for our customers. We provide reliable and prompt delivery services within the UK, Europe, and North America. Below you'll find our delivery and shipping policies outlined:
1. Processing Time: All orders are processed within the same or the next working day. We operate from Monday to Friday, excluding public holidays.
2. Estimated Delivery Time: Our standard delivery time across all regions is between 2-5 working days.
3. Shipping Rates: Shipping costs for your order are calculated during checkout based on quantity and weight. You can get an estimate of the shipping cost on the "Cart" page using our delivery cost calculator.
4. Shipping Carrier: We have partnered with UPS for all our delivery services. Once your order is dispatched, tracking information will be uploaded to your order, and you will receive an email to track your order.
5. Customs, Duties, and Taxes: All items are shipped on a Delivery Duty Paid (DDP) basis, meaning all customs and import taxes are covered by us. There will be no additional costs payable upon delivery.
6. Expedited Shipping: Expedited shipping options are available upon request. Please contact us at contact@everestpaints.com for more information and to arrange expedited shipping.
7. Damages and Lost Items: In the unfortunate event that your order is lost or damaged during transit, we will send a replacement at no extra cost. However, once the item is scanned as delivered, we cannot provide replacements for any lost, stolen, or damaged items thereafter.
8. International Shipping Policy: We currently ship to the UK, Europe, and North America. For inquiries about shipping to other destinations, please contact us at contact@everestpaints.com.
9. Late Deliveries: At Everest Paints, we strive to ensure timely delivery of all orders. However, there may be delays due to unforeseen circumstances or issues beyond our control. We are not liable for any loss of work, time, or any other related expenses caused by late deliveries.
We strongly advise that you arrange for a painter or decorator only after receiving your parcel to avoid any inconvenience or additional costs that may occur due to a delayed delivery.
For real-time updates on your delivery, you can use the tracking information provided in the confirmation email sent upon dispatch. For any further assistance regarding your delivery, feel free to contact us at contact@everestpaints.com.
For further assistance or inquiries regarding our delivery policy, feel free to contact our customer service team at contact@everestpaints.com.
Returns Policy
At Everest Paints, we prioritize customer satisfaction and offer high-quality products. However, we understand that there may be instances where the product received does not meet your expectations. Please find below our returns policy outlined to ensure a seamless and hassle-free process:
1. Eligibility for Returns:
- You may return unopened and unused products within 14 days of receipt.
- The item must be in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items:
- Custom-tinted and sale items are non-returnable and non-refundable.
- Items that have been used or opened are not eligible for return.
3. Return Process:
- To initiate a return, please email us at contact@everestpaints.com with your order number, details of the item you would like to return, and the reason for the return.
- Upon receiving your request, we will provide you with a Returns Authorization Number and instructions on how to return the item.
4. Shipping Returns:
- You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.
- It's advisable to use a trackable shipping service or purchasing shipping insurance for returning items of significant value.
5. Refunds:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
6. Exchanges:
- We only replace items if they are defective or damaged during transit.
- To request an exchange, please email us at contact@everestpaints.com.
7. Late or Missing Refunds:
- If you haven’t received a refund yet, check your bank account again, contact your credit card company, and then your bank. It may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at contact@everestpaints.com.
8. Contact:
- For any further inquiries regarding our returns policy or if you need assistance with a return, please email us at contact@everestpaints.com.
Thank you for choosing Everest Paints!
